CCTV System Not Working Properly?
Tell us what is wrong. We will help you find the problem.
Cameras offline? CCTV app not connecting? No playback or recordings? Before replacing your entire CCTV system, let CCTVFixit diagnose the problem and determine what can be restored.
Book a CCTV Diagnostic Visit
Our CCTV Diagnostic Visit is designed for existing CCTV systems that are not working properly.
We inspect the system, investigate the fault and identify the likely cause of the problem.
Where possible, we will advise whether the existing CCTV system can be restored, repaired or reconfigured before unnecessary equipment is replaced.
CCTV Diagnostic Visit — R650 excl. VAT
Tell Us What Your CCTV System Is Doing
You do not need to know the technical cause of the problem. Simply tell us what you are experiencing.
Your cameras may be offline. Your phone app may no longer connect. Your DVR or NVR may not be recording. You may have no playback when you need to check an incident.
Send CCTVFixit the details of the problem and we will recommend the appropriate next step.
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Send Us Your CCTV Problem
To help us understand your CCTV problem, please provide as much information as possible.
CCTV Diagnostic and Maintenance Support
Can CCTVFixit help if my cameras are offline?
Yes. CCTVFixit can diagnose cameras showing offline or no image by checking relevant power, cable connections, recorder settings, network issues and possible hardware failure.
If the problem can be corrected during the service visit, we will assist where practical. Faulty hardware and replacement equipment are quoted separately.
My CCTV app is not connecting. Can you help?
Yes. CCTVFixit assists with remote viewing and CCTV mobile app connection problems on supported CCTV systems.
Problems may occur after a router change, internet change, phone change, app or account issue, recorder setting change or network problem.
A Remote Viewing Reset starts from R950 excl. VAT.
Can CCTVFixit check whether my DVR or NVR is recording?
Yes. CCTV recording and playback problems are common reasons to request diagnostic support.
Depending on the system and fault, relevant recording settings, camera inputs, available storage status, date and time settings and playback functionality may be checked.
Do I need to know which CCTV system I have?
No.
Tell us what problem you are experiencing.
A photo of your DVR or NVR, CCTV screen or mobile app may help us identify the type of system you have.
Does CCTVFixit repair every CCTV system?
No.
CCTVFixit specialises in CCTV diagnostics, remote viewing setup, settings, cable and connection fault finding, camera cleaning and maintenance for existing CCTV systems.
We do not repair electronic circuit boards or internal DVR and NVR electronic components.
Support may depend on the CCTV brand, equipment condition and whether the required system access or passwords are available.
